Thank you for all the information and no you didn't bore me with the details. In fact your willingness to follow-up in addition to adding some explanation makes me a satisfied customer with you and your company. I can assure you this will ensure I am a dedicated customer… I love both examples you sent me but as you mentioned same situation. I will keep in touch and continue to order.
Again my thanks…
Dieter, Caldwell, ID
Lonestar Boots is happy to process orders for boots that are not on our website. Boots that are made to order are not returnable for any reason other than a quality defect. Boots that are not made to order but that are not on the website will incur a 10% restock fee. Please see the Return page for instructions.
Once an order is placed through the web, you card will be authorized. If your product is available for shipping we will capture the funds and process your order. For products that are backordered 10 days or less on non-expedited orders your order will be processed and the funds will be captured. An email will be sent advising you of the backorder. For orders backordered for longer than 10 days, an email will be sent for your approval of the backorder.
Credit on Returns:
If you have returned your boots for credit, please allow 2 business days after receipt for the credit to show on your account.