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Hi,
I put the boots in the mail today. I am sad that they didn't work out but I SO appreciate your help. You have EXCELLENT customer service and if I know of anyone looking for boots I will send them your way!
Thanks!
Marianne

Marianne, Spokan Valley, WA
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Merchandise Returns

No returns will be accepted without prior authorization and must include the RMA number.

RMA Request Procedure:

  • Please contact the Lonestar Internet Store with your return request via phone at 435 259-5663 or email to sales@lonestarbootstore.com
  • We recommend trying the shoes on at home on carpeting to make sure the fit and feel is what is best for you. The shoes must be clean and free from wear.
  • Any product that is returned must be brand new, and packaged in the original manufacturer's carton with all corresponding package materials. To avoid restocking fees, please wrap your package prior to shipping.
  • Returns must be shipped with prepaid freight and should be insured via the carrier of your choice to arrive back at Lonestar Internet Store within 90 days of delivery.
  • Refunds will be for the cost of the product only, freight will not be credited. If you are exchanging the product, Lonestar Boots will pay for the the shipping of the replacement product back to you.
  • Returns not packaged properly are subject to a $20.00 restocking fee.
  • All Returns should be shipped to:
    • Lonestar Boot Store
      397 North Main Street
      Moab, Utah 84532