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Guy, thank you so much for being so helpful and easy to deal with.

At first I was skeptical about ordering from Lonestar again after the first purchase, because I thought the return/exchange was going to be difficult..

But once I sent the email you have been more than helpful and accommodating and I will definitely order from you again in the future!

Have a great day!

Terri

Terri, Princeton, WV
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PLEASE SUPPORT your family owned business! Free shipping on orders over $100.00

Merchandise Returns

No returns will be accepted without prior authorization and must include the RMA number.

RMA Request Procedure:

  • Please contact the Lonestar Internet Store with your return request via phone at 435 259-5663 or email to sales@lonestarbootstore.com
  • We recommend trying the shoes on at home on carpeting to make sure the fit and feel is what is best for you. The shoes must be clean and free from wear.
  • Any product that is returned must be brand new, and packaged in the original manufacturer's carton with all corresponding package materials. To avoid restocking fees, please wrap your package prior to shipping.
  • Returns must be shipped with prepaid freight and should be insured via the carrier of your choice to arrive back at Lonestar Internet Store within 90 days of delivery.
  • Refunds will be for the cost of the product only, freight will not be credited. If you are exchanging the product, Lonestar Boots will pay for the the shipping of the replacement product back to you.
  • Returns not packaged properly are subject to a $20.00 restocking fee.
  • All Returns should be shipped to:
    • Lonestar Boot Store
      59 South Main Street #6
      Moab, Utah 84532